SSS Atelier contracts 3rd party standard (ie. UPS/Fedex) and White Glove Delivery services depending on product and delivery location. We currently only ship within the contiguous United States. Once an order is confirmed, shipping time and method will be confirmed along with tracking information.
By Completing A Purchase through SSS Atelier, you acknowledge that responsibility of your purchase transfers to the Third Party delivery provider of your choice at the time of pickup.
Items that are eligible for shipping via UPS or FedEx will be insured and will be shipped as Signature Required upon Delivery, unless otherwise noted by the customer.
Please understand that delays in shipments via Fed Ex or UPS are not the fault of SSS Atelier. If you would like to ensure an item arrives by a certain date, we will assist with expedited delivery. Items that are Returned to us due to lack of signature upon arrival or incorrect delivery addresses, will be re-charged a Shipping Fee in order to re-ship.
ADDITIONAL TERMS + DAMAGED GOODS
SSS Atelier s not responsible for damage, theft, loss or otherwise that occurs after the item has been purchased. SSS Atelier is not responsible for damage, theft, loss or otherwise that occurs as a result of shipping or White Glove Delivery. SSS Atelier is not responsible to refund, restore or replace inventory that may experience damage, theft, loss or otherwise as a result of White Glove Shipping, Ground Shipping through Fed Ex, UPS, or Local Third Party Delivery Providers.
SSS Atelier will assist in coordinating shipping as a service to our clients but the Third Party Delivery Providers bear full responsibility for the items. By completing a purchase, the client is responsibility for any insurance deductibles related to filing an insurance claim.
If using a third-party receiver, clients acknowledge the receiving party takes full responsibility for the condition of pieces at the point of delivery if no defects are documented directly with the carrier. On request, customers may also coordinate their own shipping directly with the carrier of their choice by making all arrangements for pick-up and packaging requirements. Carriers arranged by customers take responsibility for item condition at the point of purchase.
We suggest that all clients fully inspect their item at the time of delivery and before the delivery providers leave the home. In the rare event that an item arrives damaged, please call our showroom immediately so we can begin the claim process. In order for us to assist in a resolution and file a claim, we will need to receive detailed photos within 24 hours. Please also take photos of the damage and shipping material and keep the original shipping packaging. SSS Atelier will file a formal claim with the Third Party Provider. SSS Atelier is not responsible to provide refunds for goods damaged, lost or stolen by Third Party Providers.